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Frequently Asked Questions

Do I need to bring a lock?

You are responsible for providing your own lock and putting it on your unit. Most conventional padlocks will fit our doors. If you’d like, we can sell you a lock in our office, saving you a trip before move-in day.


Do you charge a security deposit?

No, we do not. We do, however, charge a one-time administrative fee of $16 the first time you rent with Safe and Sound Storage. If you’ve rented from one of our locations before, then this fee is waived! Our Port St. Lucie location also collects deposits for outdoor parking spaces. There’s a refundable $25 key deposit so that we can keep your spot securely locked.


What’s the difference between access and office hours?

Access hours are the times during which you can enter our property and visit your unit. Office hours are the times during which our staff is onsite and available to assist you. While some storage facilities differentiate these hours, we offer the same access and office hours for simplicity’s sake.


  • Our property in Palm City is open from 7 a.m. to 6:30 p.m. Monday through Saturday and 9 a.m. to 4:30 p.m. Sunday.

  • Meanwhile, our location in Port St. Lucie is open from 8 a.m. to 6:30 p.m. Monday through Saturday and 9 a.m. to 4:30 p.m.


When do I need to rent a climate-controlled space?

Climate control, or the feature that maintains a steady temperature and fights against humidity, is ideal for belongings that can be sensitive to temperature changes or moisture build-up. Many of our tenants rely on climate-controlled self storage for items like furniture, clothing, photographs, electronics, documents, and much more.


Where can I buy packing supplies?

Our offices sell all the supplies you need for your move! We offer affordable prices and a wide selection, so skip the trips around town and visit one of our properties to stock up.


Will my unit be on the first or second floor?

Depending on which space you select, you can have a ground-floor, drive-up accessible unit or an upstairs rental and access to our freight elevator.


What communities do you serve?

We’re happy to provide affordable storage solutions to anyone who needs them. Many of our tenants come from nearby areas like those listed below.


  • Palm City: Stuart, Port St. Lucie, and St. Lucie West

  • Port St. Lucie: St. Lucie West, East Lake Village, Hutchinson Island, and Jensen Beach


What security features do you provide?

Our facilities are surrounded by fencing and only accessible via our monitored entry gates. With video surveillance cameras and onsite management, we provide a safe environment that you can trust.


Why should I rent with Safe and Sound Storage?

We believe there are nearly endless reasons that we provide a better experience than you’ll find elsewhere. In addition to the amenities discussed above, we provide onsite moving dollies, monthly pest control services, competitive prices on storage units, short- and long-term rentals, wide driveways for easy maneuvering, vehicle parking, and even onsite truck rental. We’re always working to make your stay with us more convenient and more affordable. Plus, our team is both friendly and knowledgeable.


Still on the fence? Check out the competition and then set up a tour at the facility nearest you. We’ll show you around the property and let you see first hand how we’re different. We look forward to meeting you!